01
Product clarity
Each product page presents the current price, images, available colours and sizes, product information and relevant fit guidance provided for that item.
Our story
Polished style, made easier.
Naellia is an online women’s fashion store serving shoppers across our supported markets. We bring together occasion dresses, coordinated sets, tailoring and considered everyday pieces in one clearly organised storefront.
Our aim is simple: make it easier to review the product, understand the fit, see the complete price and order with clear delivery and return information.
Shop the Naellia edit
International shoppingCountry-specific currency and size guidance
Free standard shippingAll orders
30-day returnsEligibility and conditions apply
Direct supportEmail and telephone available
What Naellia does
Fashion for the moments that matter.
Naellia focuses on women’s clothing for occasions, celebrations, holidays, evenings and polished everyday dressing. The range includes dresses, sets, tops, bottoms, swim and resort styles, and selected intimates and slips.
We operate as an online retailer. Products can be reviewed and purchased through Naellia.com, subject to the availability, price and variants shown on the relevant product page.
AustraliaYour selected country or region
AUDYour selected currency
OnlineRetail business model
How we approach the store
Clear information before checkout.
Customers should be able to understand what is being offered, what it costs and which conditions apply before placing an order.
02
International storefront
Select your country or region to see available delivery destinations, market-specific currencies and supported clothing-size conversions.
03
Accessible customer care
Shipping, returns, refunds and contact information are available through the Help Centre and policy pages, with direct email and telephone support.
From browsing to support
How shopping with Naellia works.
The applicable product details, availability and total order information are shown during the shopping and checkout process.
01
Review the product
Check the images, description, current price, colour and size availability, measurements and fit notes on the product page.
02
Confirm your order
Review the selected products, delivery address, available shipping method and complete order total before submitting checkout.
03
Receive tracking
After dispatch, tracking information is supplied where available so the shipment can be followed through the carrier network.
04
Contact us when needed
Questions about an order, delivery, sizing, return or refund can be sent directly to our customer service team.
Customer commitments
Practical information, easy to find.
These summaries do not replace the complete policy terms. Always review the applicable policy for all conditions and details.
Shipping & delivery
Free standard shipping is available on all orders. Normal processing is 1 to 2 business days and the estimated total delivery period is 3 to 7 business days.
Read Shipping PolicyReturns and refunds
Returns can be requested within 30 calendar days after recorded delivery. Change of mind return postage is paid by the customer. Product conditions, exclusions and the approved return process apply.
Read Returns & Refunds PolicyCustomer support
Our team assists with products, sizing, orders, payments, tracking, returns, refunds and complaints. We aim to respond within 1 to 2 business days.
Visit Help CentreBusiness transparency
Who operates Naellia.
Naellia.com is operated by the Netherlands business listed here. These details should remain consistent with the store policies, checkout and Google Merchant Center account.
Online storeNaellia.com
Legal operatorV.O.F. Stefan en Richard
Legal formVennootschap onder firma
Chamber of Commerce89937503
VAT identificationNL865158253B01
Emailinfo@naellia.com
Telephone+31 6 12969905
Customer serviceMonday to Friday, 08:00 to 17:00 CET/CEST
Registered business addressDe Sânnen 17
9289 HJ Drogeham
The Netherlands
9289 HJ Drogeham
The Netherlands
The registered business address is not automatically the authorised return destination. Customers must request and receive return instructions before sending a product back.
Discover Naellia
Find your next occasion look.
Explore dresses, coordinated sets and modern tailoring, with product information and available variants displayed before purchase.
Shop all products