Contact information

Contact information

Naellia.com is an online women's fashion store operated from the Netherlands, selling to customers in Australia.

Business details

Legal operator: V.O.F. Stefan en Richard
Trading online as: Naelliafashion.com
Legal form: Vennootschap onder firma (general partnership)
Netherlands Chamber of Commerce number: 89937503
VAT identification number: NL865158253B01
Registered business address: De Sânnen 17, 9289 HJ Drogeham, The Netherlands

Customer service

Email: info@naellia.com
Telephone: +31 6 12969905
Customer service hours: Monday to Friday, 08:00 to 17:00 Netherlands time (CET/CEST)
Response target: within 1 to 2 business days

Please include your order number when your enquiry relates to an existing order.

Returns

Request return instructions before sending an item. The registered business address is not automatically an authorised return destination.

For a voluntary change-of-mind return, the return shipment is arranged and paid for by the customer. Where an item is faulty, unsafe, damaged, incorrect or materially misdescribed, we provide a free return method or reimburse reasonable return costs as required by law. Full terms are set out in our Returns and Refunds Policy.

Related policies

Shipping Policy · Returns and Refunds Policy · Terms of Service · Privacy Policy · Legal Notice

Last updated: 29 August 2026